How it Works
Single Point of Contact
At First Contact NYC we assign a dedicated single point of contact to each client. The agent is available around the clock to address any needs or concerns. The Relocation Specialist will be assigned according to the specific needs of the delegate, executive or employee. Your seasoned Relocation specialist will provide excellent professional guidance, local neighborhood knowledge and information delivered in a transparent and timely manner.
We arrange an initial consultation with your Relocation Specialist via email or telephone where we establish a profile which includes your timeframe, desired location, apartment preferences and any other special requirements.
During this consultation we also establish the parameters of the relocation package available to the client and form a strategy to best utilize the relocation assistance that is being provided by the company. Our relocation Specialists are deeply experienced in both lump sum and straight line packages, and how to maximize time and resources using the allotted company allowances.
Pre Arrival Information Pack
After pre assessment, our Relocation Specialist will provide a customized information pack tailored to the needs of the client.
This pack contains comprehensive information on the desired neighborhoods, current market analysis, refined property searches, a guide to NYC and a complete overview of the move process which prepares the client for the intricate move to a unique and tricky market. Required docements and settling in procedures are also clearly outlined in the information pack.
First Contact NYC will also provide a detailed analysis of current market trends and conditions which helps the client to form realistic expectations and goals.
The Home Search
Upon selection of potential properties, our Relocation Specialist will schedule appointments to view apartments of interest with the client. To ensure efficiency, a private car is provided by First Contact NYC for a seamless viewing process.
When the client has found a suitable property, we negotiate on behalf of the client for any concessions we feel are achievable, such as reduced pricing, free amenities or a later move in date.
Your Relocation Specialist will always be present at lease signing or closings to review, advise and negotiate changes if necessary.
First Contact NYC is dedicated to providing an unrivalled service which includes a post relocaion follow up in which we communicate with the client to ensure that they are completely satisfied with our Corporate Relocation program and the services that we provided.
This allows us to stay current, keep track of trends and preferred area’s within certain companies and to feed back accurate and current information to HR departments and Global Mobility departments.